While the spoken word can be forgotten or misunderstood, the written word is there as a permanent record of your communication skills. Whether you write brief internal memos or complex reports or proposals, your writing style creates assumptions in the reader's mind about your intelligence and professionalism. This program can give you the knowledge and skills to write more effectively.


Clarity

Guidelines, examples, and exercises on simpler, more concise writing, including measuring your "wordload" and how you can lighten your load by nixing needless words, deflating inflated language, unleashing verb power.

Organization

Organizing business documents such as memos, letters, reports, proposals.

Mechanics

The technical aspects of writing such as grammar, punctuation, and visual appeal.

Style

How to avoid stiff, formal writing and make your writing "reader-friendly."

E-Mail

Tackling the challenges of electronic communication.